No, it will not be possible to receive refund.
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IS IT SAFE TO BUY TICKETS OUTSIDE THE OFFICIAL CIRCUITS?
To avoid fraud and scams we urge all those who want to attend the Alcart Festival to purchase a regular ticket on Dice at the link https://link.dice.fm/.
Tickets purchased outside the official channels could be counterfeit and be subject to challenge by the staff in charge of access controls to the Festival area.
I AM EXPERIENCING TECHNICAL PROBLEMS WITH THE TICKET PURCHASE. WHAT CAN I DO?
For any type of technical problem encountered during your ticket purchase, you can request assistance from Dice customer service by filling out the form at https://dice.fm/contact.
I PURCHASED A SINGLE DAY TICKET BUT WOULD LIKE TO EXCHANGE IT FOR A DIFFERENT SINGLE DAY TICKET OR A FULL PASS. HOW CAN I DO THIS?
“Ticket change” policies are regulated and managed by the Dice platform.
For any information you can email their customer service department by filling out the form at https://dice.fm/contact.
ARE THE TICKETS NOMINAL?
NO, tickets are not named (each individual ticket is marked with a QR-CODE that can be activated in the Tickets section of the App starting 2 hours before doors open). For any questions go to https://dice.fm/contact.
HOW MANY KINDS OF TICKETS ARE THERE?
FULL 2-DAY PASS
Provides access to the evenings of August 2 and 3, 2024.
SINGLE 1-DAY PASS
Guarantees single access for August 2 or 3, 2024 (depending on purchase of the day chosen)
WHERE CAN TICKETS BE PURCHASED?
Tickets for individual dates of the Festival (Daily tickets Day 1 02/08 – Day 2 03/08) and the season ticket (full pass Festival 02/03 August), which includes access to both evenings, can be purchased online at the official Festival website or directly through the official retailer Dice at the link: https://link.dice.fm/, or again at the appropriate box office at the entrance on Festival days.
On-site purchase of tickets can also be made in cash.