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IF AN EVENING OR ENTIRE FESTIVAL HAS TO BE CANCELLED, WILL I BE ENTITLED TO A REFUND?
The organization of the Alcart Festival has the right to cancel the event at any time due to force majeure or technical-organizational reasons. In such a case, on this website and the website of the authorized third-party ticket reseller (DICE) will be communicated all information about how to refund the ticket price.
For more info please consult the regulations.
IF THE FESTIVAL UNDERGOES A CHANGE IN PERFORMANCE SCHEDULE OR POSTPONEMENT, WILL I BE ENTITLED TO A REFUND?
The Festival organization has the right to change the place and/or date and/or time of performances for technical-organizational reasons or force majeure (such as, but not limited to, earthquakes, riots, cloudbursts, general strikes, epidemic diseases, etc.).
For more info see the regulations.
IF AN EVENING OR THE ENTIRE EVENT WERE TO BE CHANGED OR MOVED, WOULD I BE ENTITLED TO A REFUND?
Should the individual evening or the entire event simply be postponed to another date, the ticket will remain valid.
Should, unfortunately, the Festival not take place you can send an email to the DICE circuit customer service department by filling out the form at https://dice.fm/contact.
WHAT CAN I DO IF I HAVE LOST SOMETHING THAT BELONGS TO ME DURING THE FESTIVAL?
At the end of each day, the Festival area will be checked and restored for the next day. Once the entire event is over, please contact info@alcartfestival.it to see if any lost property has been found.
WILL THERE BE A MEDICAL CARE SERVICE?
Yes. Health workers will be present within the Festival area and throughout the duration of the event to offer medical assistance in case of emergency.
WHAT HAPPENS IF IT RAINS?
Important Music does not stop in the face of a little rain! All concerts will adhere to the regular schedule even in case of rain and other adverse weather circumstances. Therefore, it is recommended that all participants have suitable equipment (e.g. waterproof jacket).
CAN I TAKE ANYTHING WITH ME?
No, it is not possible. For safety reasons, it is FORBIDDEN to bring objects into the Festival area that may cause harm to others or that may prevent others from enjoying the evening.
The security staff reserves the right to deny access to anyone found in possession of dangerous/illegal objects and to report them to the appropriate authorities.
The organization reserves the right to update the list of prohibited items according to the Ministry’s regulations for live performances.
For the full list of prohibited items, please consult the regulations.
HOW CAN I PAY DURING THE FESTIVAL?
You can pay by cash or credit/debit card.
IS THE SALE OF MERCHANDISE PLANNED?
Yes, you can buy official merchandise during the festival.